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Privacy and review policy

About our privacy policy

Stuff Enough VOF cares a lot about your privacy. We therefore only process data that we need for (improving) our services and we handle the information we have collected about you and your use of our services. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services provided by Stuff Enough VOF. The starting date for the validity of these conditions is 11/05/2018, with the publication of a new version, the validity of all previous versions is canceled.

This Privacy Policy describes what information about you is collected by us, where this data is used for and with whom and under what conditions this data can possibly be shared with third parties.

We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide us.

If you have any questions about our privacy policy, please contact our privacy contact person, you will find the contact details at the end of our privacy policy.

 

Conditions of our review policy

• The review must provide added value to other consumers.

• A store review is mainly about the experience with Stuff Enough.be.

• The content and sender of the message must be reliable.

• No offensive, suggestive and / or offensive language in the review.

• No personal email addresses, names, phone numbers and / or website URLs.

• The review must be written with a valid email address. Stuff Enough.be reserves the right to delete a review if it is written with an incorrect or invalid e-mail address.

• In order to give as recent as possible a picture to other consumers, only reviews are posted that are about an experience from a maximum of one year ago. If your review is about an experience more than a year ago, Stuff Enough.be reserves the right not to post the review.

• Stuff Enough.be reserves the right to refuse / change user names if, in Stuff Enough.be's opinion, these infringe the rights of others and / or are otherwise unlawful or undesirable.

• Stuff Enough.be reserves the right to request a random purchase confirmation of an order when checking a product and / or shop review. If a consumer is unable, for whatever reason, to send a purchase confirmation, the review will not be posted on the website.

• If Stuff Enough.be comes to the conclusion that a visitor is acting in breach of these quality requirements or otherwise acting unlawfully, appropriate measures will be taken. For example, Stuff Enough.be can delete messages or temporarily or permanently exclude a visitor from access to the website.

• All reviews will be checked by Stuff Enough.be for the above conditions within 5 business days after posting and will be visible on the website after this period and approval.

 

 

About the data processing

Below you can read how we process your data, where we save it, what security techniques we use and for whom the data are transparent.

 

 

Webshop software

LightSpeed

Our webshop has been developed with software from Lightspeed. Personal data that you make available to us for the benefit of our services will be shared with this party. Lightspeed has access to your data to provide us (technical) support, they will never use your data for any other purpose. Lightspeed is obliged, on the basis of the agreement that we have concluded with them, to make suitable arrangements

take security measures. These security measures consist of the application of SSL encryption and a strong password policy. Lightspeed uses cookies to collect technical information regarding your use of the software, no personal data is collected and / or stored. Lightspeed reserves the right to share collected data within its own concern in order to further improve the service.

 

 

Web hosting

Lightspeed

We take web hosting and e-mail services from Lightspeed. Lightspeed processes personal data on our behalf and does not use your data for its own purposes. However, this party can collect metadata about the use of the services. These are not personal data.

Lightspeed has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. Lightspeed is required by virtue of the confidentiality agreement.

 

 

E-mail and mailing lists

MailChimp

We send our e-mail newsletters with MailChimp. MailChimp will never use your name and e-mail address for your own purposes. At the bottom of every e-mail sent automatically via our website you will see the 'unsubscribe' link. You will no longer receive our newsletter. Your personal data is stored securely by MailChimp. MailChimp uses cookies and other internet technologies that make it clear whether e-mails are opened and read. MailChimp reserves the right to use your data for the further improvement of the services and to share information with third parties.

 

My web host

We use the services of My web host for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent abuse, loss and corruption of your and our data as much as possible. My web host does not have access to our mailbox and we treat all our e-mail traffic confidentially.

 

Lightspeed

We use the services of Lightspeed for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent abuse, loss and corruption of your and our data as much as possible. Lightspeed has no access to our mailbox and we treat all our email traffic confidentially.

 

 

Payment processors

Mollie

We use the Mollie platform to handle a (part of) the payments in our webshop. Mollie processes your name, address and residence details and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data.

Mollie reserves the right to use your data to further improve the service and to share (anonymised) data with third parties. All the above-mentioned safeguards with regard to the protection of your personal data also apply to the parts of Mollie's services for which they engage third parties. Mollie does not store your data for longer than is permitted by the legal terms.

 

 

Reviews

Kiyoh

We collect reviews via the platform of Kiyoh. If you leave a review via Kiyoh then you are obliged to enter your name, e-mail address. Kiyoh will share this information with us so that we can link the review to your order. Kiyoh also publishes your name and place of residence on your own website.

In some cases, Kiyoh may contact you to provide an explanation of your review. In the event that we invite you to leave a review, we will share your name and e-mail address with Kiyoh.

They only use this information for the purpose of inviting you to leave a review. Kiyoh has taken appropriate technical and organizational measures to protect your personal data.

Kiyoh reserves the right to use third parties for the provision of services, for this we have given permission to Kiyoh. All the above mentioned safeguards with regard to the protection of your personal data also apply to the parts of the service for which Kiyoh engages third parties.

 

 

Shipping and logistics

PostNL

If you place an order with us, it is our job to have your package delivered to you. We use the services of PostNL for the execution of the deliveries. It is therefore necessary that we share your name, address and residence details with PostNL. PostNL uses this information only for the purpose of executing the agreement. In the event PostNL engages subcontractors, PostNL will also make your data available to these parties.

DHL

If you place an order with us, it is our job to have your package delivered to you. We use the services of DHL to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with DHL. DHL only uses this information for the purpose of executing the agreement. In the event that DHL engages subcontractors, DHL also makes your details available to these parties.

Bpost

If you place an order with us, it is our job to have your package delivered to you. We use the services of Bpost to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with Bpost. Bpost uses this information only for the purpose of executing the agreement. In the event that Bpost engages subcontractors, Bpost also makes your data available to these parties.

TNT

If you place an order with us, it is our job to have your package delivered to you. We use the services of TNT to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with TNT. TNT uses this information only for the purpose of executing the agreement. In the event that TNT engages subcontractors, Bpost also makes your data available to these parties.

UPS

If you place an order with us, it is our job to have your package delivered to you. We use the services of UPS to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with UPS. UPS uses this information only for the purpose of executing the agreement. In the event that UPS engages subcontractors, UPS also makes your data available to these parties.

FEDEX

If you place an order with us, it is our job to have your package delivered to you. We use the services of FEDEX to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with FEDEX. FEDEX uses this information only for the purpose of executing the agreement. In the event that FEDEX engages subcontractors, FEDEX also makes your data available to these parties.

Correos

If you place an order with us, it is our job to have your package delivered to you. We use the services of Correos to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with Correos. Correos only uses this information for the purpose of executing the agreement. In the event that Correos engages subcontractors, Correos will also make your data available to these parties.

Deutsche Post

If you place an order with us, it is our job to have your package delivered to you. We use the services of Deutsche Post to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with Deutsche Post. Deutsche Post uses this information only for the purpose of executing the agreement. In the event that Deutsche Post engages subcontractors, Deutsche Post will also make your data available to these parties.

Poczta Polska

If you place an order with us, it is our job to have your package delivered to you. We use the services of Poczta Polska to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with Poczta Polska. Poczta Polska uses this information only for the purpose of executing the agreement. In the event that Poczta Polska engages subcontractors, Poczta Polska will also make your data available to these parties.

Posteitaliane

If you place an order with us, it is our job to have your package delivered to you. We use the services of Posteitaliane to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with Posteitaliane. Posteitaliane uses this information only for the purpose of executing the agreement. In the event that Posteitaliane engages subcontractors, Posteitaliane will also make your data available to these parties.

Royal Mail

If you place an order with us, it is our job to have your package delivered to you. We use the services of Royal Mail to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with Royal Mail. Royal Mail only uses this information for the purpose of executing the agreement. In the event that Royal Mail engages subcontractors, Royal Mail will also make your data available to these parties.

 

 

Invoicing and accounting

Lightspeed

For our records of our administration and accounting, we use the services of Lightspeed. We share your name, address and residence details and details regarding your order. This data is used for managing sales invoices. Your personal data is sent and stored protected.

Lightspeed is required to maintain confidentiality and will treat your information confidentially. Lightspeed does not use your personal data for purposes other than those described above.

 

 

External sales channels

Cdiscount.com

We sell (a part of) our articles via the platform of Cdiscount.com. If you place an order via this platform, Cdiscount.com will share your order and personal details with us. We use this information to process your order. We treat your information confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.

Fruugo.com

We sell (a part of) our articles via the platform of Fruugo.com. If you place an order via this platform, Fruugo.com will share your order and personal details with us. We use this information to process your order. We treat your information confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.

eBay.com

We sell (a part of) our articles through the eBay.com platform. If you place an order through this platform, eBay.com will share your order and personal details with us. We use this information to process your order. We treat your information confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.

Bol.com

We sell (a part of) our articles through the Bol.com platform. If you place an order through this platform, Bol.com will share your order and personal details with us. We use this information to process your order. We treat your information confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.

 

 

Purpose of data processing

General purpose of the processing

We only use your data for the benefit of our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing.

If you share information with us and we use this information to contact you at a later time, other than at your request, we will ask you for explicit permission. Your information will not be shared with third parties, other than to comply with accounting and other administrative obligations. These third parties have all been kept confidential on the basis of the agreement between them and us or an oath or legal obligation.

 

Automatically collected data

Data that is automatically collected by our website is processed with the aim of further improving our services. This information (eg your IP address, web browser and operating system) is not personal data.

 

Participation in tax and criminal investigation

In some cases, Stuff Enough VOF can be held on the basis of a legal obligation to share your data in connection with government tax or criminal investigations. In such a case, we are forced to share your data, but we will oppose this within the possibilities that the law offers us.

 

Retention periods

We keep your information as long as you are our client. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also consider this as a request for forgiveness. On the basis of applicable administrative obligations we submit invoices with your

To keep (personal) data, we will keep this information for as long as the applicable term is in effect. However, employees no longer have access to your client profile and documents that we have produced in connection with your assignment.

 

Your rights

On the basis of the applicable Belgian and European legislation, you as a data subject have certain rights with regard to the personal data that are processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights.

In principle, in order to prevent abuse, we will send copies and copies of your data only to your already known e-mail address. In the event that you wish to receive the data at another e-mail address or for example by post, we will ask you to identify yourself. We keep records of completed requests, in the case of a request for forgiveness we administer anonymous data. You will receive all copies and copies of data in the machine-readable data format that we use within our systems.

You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data in the wrong way.

 

Right of inspection

You always have the right to inspect the data that we process or have processed that relate to your person or that can be traced back to you. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who have this data, with the e-mail address known to us, stating the category under which we have stored this data.

 

Rectification right

You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to this. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the details have been changed on the e-mail address known to us.

 

Right to restriction of processing

You always have the right to limit the data that we process or have related to your person or that can be traced back to you. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data until you cancel the restriction will no longer be processed.

 

Right of transferability

You always have the right to have the data that we process or have processed and that relate to your person or that can be traced back to you, performed by another party. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days.

If your request is granted, we will send you copies or copies of all information about you that we have processed or that have been processed by us by other processors or third parties on the e-mail address known to us. In all likelihood, we will no longer be able to continue the service in such a case, because the secure linking of data files can then no longer be guaranteed.

 

Right of objection and other rights

In such cases you have the right to object to the processing of your personal data by or on behalf of Stuff Enough VOF. If you object, we will immediately stop the data processing pending the settlement of your objection. If your objection is well-founded, we will make copies and / or copies of data that we process or have made available to you and then permanently discontinue the processing.

You also have the right not to be subject to automated individual decision making or profiling. We do not process your data in such a way that this right applies. If you are of the opinion that this is the case, please contact our contact person for privacy matters.

 

 

Cookies

Cookies from third parties

In the case that software solutions from third parties use cookies, this is stated in this privacy statement.

 

Changes to the privacy policy

We reserve the right to change our privacy policy at any time. On this page you will always find the most recent version. If the new privacy policy affects the way in which we process already collected data relating to you, we will notify you by e-mail.

 

 

Contact details

Stuff Enough VOF

Brusselsesteenweg 162

3080 Tervuren

Belgium

T (047) 657-8556

E [email protected]

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