General terms and conditions
Every customer should examine Stuff Enough's terms and conditions thoroughly and accept them before placing an order. Placing an order hereby applies as proof of acceptance of our terms and conditions. These conditions are also applicable on orders placed through Ebay.com, Bol.com or OOShopping.nl.
10. Klachten en geschillen
All offers are valid as long as they are present on the website. The indicated prices can always vary during promotions, seasonal sales or regular sales. Price varations can also be present with identical products on different channels.
If an order is placed, the price of the sale is the price that was applied at the time of the order. For a refund, the customer will be reimbursed only for the amount that was effectively paid for the item.
2. Terms of delivery
Every order within the European Union, which is above the limit value of € 50, will be shipped free of charge as registered mail with Bpost. With registered shipping Stuff Enough covers the entire risk for damage, theft and loss during the delivery of the ordered items all the way to the door of our customers.
The delivery of all orders within the European Union with a value limit to a maximum of € 50, are always sent entirely at the risk of the customer via the Bpost red mailbox. If the customer gives a notice of non-receipt under the value limit of € 50, he therefore can not be reimbursed for his purchase.
When the client specifies faulty address information he will be held responsible for this failure and will hereby not be reimbursed for possible loss.
3. Delivery period
For orders in Belgium which are finalized before 16h, delivery takes a maximum of 24 hours or one working day before they are delivered to the customer. When paid by direct bank transfer or for an order from abroad the delivery may take up to a maximum of 3 working days.
On holidays or strikes, delays may occur which may disrupt our delivery period. Stuff Enough will always attempt to pursue this period as consistently as possible, and will use all means to get the orders delivered to the customer as quickly as possible. During the delivery of a delayed consignment that is affected by force majeure, there is no compensation possible for the customer.
For orders under the value limit of € 50, the delivery may take up to two business days in Belgium, and up to 5 days for orders from abroad.
The customer always has the right within 14 days of the order to withdraw from his or her purchase, without having to give a reason.
This service only applies to distance sales to individuals. This service is not applicable to purchases within a trade, business, craft or profession, or for purchases by legal persons. The customer can exercise his right of withdrawal in the following ways:
a) Either he brings the goods back to the address below, within 14 days after delivery.
b) Or he reports within 14 days after delivery in writing or digitally, exercising the right of withdrawal. The message can be sent by e-mail to firstname.lastname@example.org or by post to the address below.
The customer then receives instructions to return the unused and unwanted object at his own expense, in any case within seven days after the notification of withdrawal.
The condition and packaging of returned items meets the following conditions:
- The object should contain no traces of use and is therefore not used.
- The object can not be removed from the product package and the package can not be opened.
- The object must be sent by registered mail.
- All returns must be equipped with the appropriate packaging so that the object remains undamaged in the original product packaging when we obtain it.
The following items can not be returned:
- Parts which have already been assembled.
If the client invokes respite within 14 days and the object in new condition is obtained by Stuff Enough within 30 days of the delivery date Stuff Enough will refund the purchase price (excluding the charged shipping) to the customer.
If it turns out that the returned object has traces of wear, has been damaged or has been received defective, the buyer will not be reimbursed for his purchase. There may even be costs charged for the return of the used and returned product by the customer.
5. Warranty conditions
Each client benefits from a product warranty of 24 months for new articles. This warranty covers manufacturing defects and technical faults that were already present at the delivery of the goods.
a) This warranty only covers a lack of conformity which already exists in the delivery of the goods. The following cases are therefore excluded by this product warranty
All direct or indirect damage after delivery of the goods caused to the product (e.g. by oxidation, shocks, falls).
Any damage caused by unprofessional use and human damage during assembly or installation of parts. The customer will only be able to obtain a replacement free of charge if it appears that the defect was already present at the delivery of the part.
- Flaws resulting from fire, water damage, lightning, accident, natural disaster.
- Flaws caused deliberately, negligently or resulting from improper handling, negligent maintenance, abusive use or use of the device contrary to the manufacturer's instructions.
- Damage caused by a commercial, professional or collective use of the device.
- Damage / loss due to theft.
- For used articles we offer a warranty of only 12 months.
b) The defect of the acquired property must be reported within 14 days of its establishment by Stuff Enough. These conditions and restrictions are without prejudice to the relevant statutory provisions. Once this period has expired the customer will not appeal to do more to guarantee his right.
c) If the observations show that the customer meets the warranty, he can return the broken / damaged purchased object with *free shipping and Stuff Enough will reimburse the complete purchase (including shipping costs) to the customer upon receipt.
*The customer should always prove the shipping costs with the receipt obtained from the postal company with which the defective / damaged object was returned. Stuff Enough will, after having received the defective / damaged item, compensate only for its actual costs. These can never be higher than the shipping costs charged by Stuff Enough.
6. Payment methods
Stuff Enough only accepts direct payments and will hereby not provide any form of payment credit to the customer. Therefore orders that are not fully completed and paid for will not be treated.
The customer has the duty to report inaccuracies in data supplied immediately to Stuff Enough.
With each order, you can choose which of the following payment methods to use:
- Sofort banking
- Direct bank transfer
- Creditcard (VISA, MasterCard, American Express, Discover)
- On pickup: Cash (preferrably the exact amount)
Both parties, Stuff Enough and the customer accept and connect with the electronic evidence (e-mail, text messages, and all other electronic messages apply here explicitly as proof).
Stuff Enough always watches over the security of your personal information. This customer data will be used solely to complete the order process. Stuff Enough guarantees its customers that they will never keep this information and in no event shall disclose to third parties.