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General terms and conditions

Every customer must read our terms and conditions before placing an order. Placing an order will explicitly serve as proof of acceptance of the general terms and conditions. Our general terms and conditions also apply to orders placed via marketplaces such as eBay, Fruugo, Cdiscount and other sales channels on which we are active. Our terms and conditions comply with EU legislation.


Table of contents:

Article 1 - Definitions
Article 2 - Identity of the entrepreneur
Article 3 - Applicability
Article 4 - The offer
Article 5 - The agreement
Article 6 - Right of withdrawal
Article 7 - Obligations of the consumer during the cooling-off period
Article 8 - Obligations of the entrepreneur in case of withdrawal
Article 9 - Exclusion of the right of withdrawal
Article 10 - The price
Article 11 - Warranty
Article 12 - Compliance with agreement and extra guarantee
Article 13 - Delivery and implementation
Article 14 - Duration transaction: duration, cancellation and extension
Article 15 - Payment
Article 16 - Complaints, disputes and product liability

 

Article 1 - Definitions

The following definitions apply in these terms and conditions:

1. Additional agreement: an agreement whereby the consumer acquires products, digital content and / or services in connection with a distance agreement and these goods, digital content and / or services are supplied by the entrepreneur or by a third party on the basis of a agreement between that third party and the entrepreneur;

2. Withdrawal period: the period within which the consumer can make use of his right of withdrawal;

3. Consumer: the natural person who does not act for purposes related to his trade, business, craft or professional activity;

4. Day: calendar day;

5. Digital content: data that is produced and delivered in digital form;

6. Duration agreement: an agreement that extends to the regular delivery of goods, services and / or digital content during a certain period;

7. Sustainable data carrier: any tool - including e-mail - that enables the consumer or entrepreneur to store information that is addressed to him personally in a way that future consultation or use during a period that is geared to the purpose for which the information is intended and which allows unaltered reproduction of the stored information;

8. Right of withdrawal: the ability of the consumer to cancel the distance agreement within the cooling-off period;

9. Entrepreneur: the legal person Stuff Enough V.O.F. who offers products, (access to) digital content and / or remote services to consumers;

10. Distance agreement: an agreement concluded between the entrepreneur and the consumer within the framework of an organized system for distance selling of products, digital content and / or services, whereby up to and including the conclusion of the agreement exclusively or partly use is made of one or more techniques for distance communication;

11. Model form for cancellation: the European model form for cancellation included in Appendix I of these terms and conditions;

12. Technology for distance communication: means that can be used to conclude an agreement, without the consumer and trader having to come together in the same room at the same time;

 

 

Article 2 - Identity of the entrepreneur

Stuff Enough VOF
Hoornzeelstraat 55/1
3080 Tervuren
Belgium

PLEASE NOTE: NO VISITOR'S ADDRESS!

We are available every working day via WhatsApp and SMS on 0476 57 85 56 between 12.00 and 19.30.

E-mail address: [email protected]

Chamber of Commerce number: 0635.560.034


Article 3 - Applicability

1. These general terms and conditions apply to every offer from the entrepreneur and to every distance agreement concluded between the entrepreneur and the consumer.

2. Before the distance agreement is concluded, the text of these general terms and conditions is made available to the consumer. If this is not reasonably possible, the entrepreneur will indicate before the distance contract is concluded, how the general terms and conditions can be viewed at the entrepreneur and that they will be sent free of charge as soon as possible at the request of the consumer.

3. If the distance contract is concluded electronically, contrary to the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions may be made available to the consumer electronically in such a way that it is consumer can be stored in a simple way on a durable data carrier. If this is not reasonably possible, it will be indicated before the distance contract is concluded where the general terms and conditions can be read electronically and that they will be sent free of charge electronically or otherwise at the request of the consumer.

4. In the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs apply mutatis mutandis and in the event of conflicting conditions the consumer can always invoke the applicable provision that is most relevant to him. is beneficial.

 

Article 4 - The offer

1. If an offer has a limited duration or is subject to conditions, this will be explicitly stated in the offer.

2. The offer contains a complete and accurate description of the products, digital content and / or services offered. The description is sufficiently detailed to enable a proper assessment of the offer by the consumer. If the entrepreneur uses images, these are a true representation of the products, services and / or digital content offered. Obvious mistakes or errors in the offer do not bind the entrepreneur.

3. Each offer contains such information that it is clear to the consumer what rights and obligations are attached to accepting the offer.

 

 

Article 5 - The agreement

1. The agreement is concluded, subject to the provisions of paragraph 4, at the moment the consumer accepts the offer and meets the corresponding conditions.

2. If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance of the offer electronically. As long as the entrepreneur has not confirmed receipt of this acceptance, the consumer can terminate the agreement.

3. If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and he will ensure a safe web environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures.

4. The entrepreneur can - within the law - inform himself whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a sound conclusion of the distance agreement. If on the basis of this investigation the entrepreneur has good reasons not to enter into the agreement, he is entitled to refuse an order or request or to attach special conditions to the implementation.

5. The entrepreneur will send the following information to the consumer at the latest on delivery of the product, service or digital content, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable medium:

the e-mail address of the entrepreneur where the consumer can go with complaints;

b. the conditions under which and the way in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;

c. the information about guarantees and existing service after purchase;

d. the price including all taxes of the product, service or digital content; where applicable, the costs of delivery; and the method of payment, delivery or implementation of the distance agreement;

e. the requirements for canceling the agreement if the agreement has a duration of more than one year or is of indefinite duration;

f. if the consumer has a right of withdrawal, the model form for withdrawal.

6. In the case of an extended transaction, the provision in the previous paragraph applies only to the first delivery.

 

Article 6 - Right of withdrawal

1. The consumer can dissolve an agreement regarding the purchase of a product without giving reasons during a reflection period of at least 30 days. The entrepreneur may ask the consumer about the reason for the withdrawal, but not oblige him to state his reason (s).

2. The reflection period referred to in paragraph 1 starts on the day after the consumer, or a third party designated in advance by the consumer, who is not the carrier, has received the product, or:

if the consumer has ordered several products in the same order: the day on which the consumer, or a third party designated by him, received the last product. The entrepreneur may, provided he has clearly informed the consumer about this prior to the ordering process, refuse an order for several products with different delivery times.

b. if the delivery of a product consists of several shipments or parts: the day on which the consumer, or a third party designated by him, received the last shipment or the last part;

c. in the case of contracts for regular delivery of products during a certain period: the day on which the consumer, or a third party designated by him, has received the first product.

For services and digital content that is not supplied on a tangible medium:

3. The consumer can dissolve a service agreement and an agreement for the supply of digital content that has not been delivered on a tangible medium for at least 30 days without giving reasons. The entrepreneur may ask the consumer about the reason for the withdrawal, but not oblige him to state his reason (s).

4. The reflection period referred to in paragraph 3 starts on the day following the conclusion of the agreement.

Extended reflection period for products, services and digital content that has not been delivered on a tangible medium when not informing about the right of withdrawal:

5. If the entrepreneur has not provided the consumer with the legally required information about the right of withdrawal or the model form for withdrawal, the reflection period will expire twelve months after the end of the original reflection period determined in accordance with the previous paragraphs of this article.

6. If the entrepreneur has provided the consumer with the information referred to in the preceding paragraph within twelve months after the commencement date of the original reflection period, the reflection period will expire 30 days after the day on which the consumer received that information.

This service is only valid for distance sales to private individuals. This service does not therefore apply to purchases that fall within a trade, business, craft or profession, nor to purchases by legal persons. The customer can exercise his right of withdrawal in the following ways:

a) Or he returns the goods to the address below, within 30 days after delivery.

b) Or he shall notify the exercise of the right of withdrawal within 30 days of delivery by means of an unambiguous statement. The notification can best be sent by e-mail to [email protected] or by post to the address below. He can also indicate the withdrawal by sending this form completed, preferably by e-mail to [email protected].

The customer will then receive the instructions to return the unwanted object unused and at his own expense, and in any case effectively return it to Stuff Enough at the return address below no later than 30 days after the notification of withdrawal.

The condition and product packaging of the returned items must always meet the following condition:

- The product must not contain any traces of use and must, as far as possible, be new, in unused condition, obtained by Stuff Enough. The consumer is liable for any diminished value of the goods resulting from handling the goods beyond what was necessary to determine the nature, characteristics and functioning of the goods. In that case, a reduction in value will be charged by Stuff Enough on the refund of the purchase amount.

Conditions that the return shipment must meet:

- The product should preferably be returned by registered mail or with track & trace code. Stuff Enough is not liable for lost returns without proof of delivery.
- Please provide the return shipment with the appropriate packaging so that the product is returned to Stuff Enough in undamaged condition in the original product packaging as far as possible. Stuff Enough is also not liable for damaged returns that are the result of substandard packaging.

- For more general exclusions on the reflection period, see Article 9.


Return address:
Stuff Enough VOF
Hoornzeelstraat 55/1
3080 Tervuren
Belgium

NOTE: NO VISITING ADDRESS!

If the customer invokes his cooling-off period within 30 days and the item is subsequently returned in new condition by Stuff Enough within 30 days after the delivery date, Stuff Enough will refund the customer the full purchase amount including the shipping costs charged. If the consumer has opted for a more expensive shipping method than the cheapest standard shipping method, the entrepreneur does not have to refund the additional costs for the more expensive shipping method in case the consumer withdraws.

 


Article 7 - Obligations of the consumer during the reflection period

1. During the reflection period the consumer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to determine the nature, characteristics and functioning of the product. The starting point here is that the consumer may only handle and inspect the product as he would be allowed to do in a shop.

2. The consumer shall only be liable for any reduction in the value of the product resulting from a handling of the product which goes beyond what is permitted in paragraph 1.

3. The consumer is not liable for reduction in value of the product if the entrepreneur has not provided him with all legally required information about the right of withdrawal before or at the conclusion of the agreement.

Article 8 - Exercise of the right of withdrawal by the consumer and costs thereof

1. If the consumer exercises his right of withdrawal, he shall report this to the entrepreneur within the cooling-off period by means of the model withdrawal form or in another unambiguous manner.

2. As soon as possible, but within 14 days from the day following the notification referred to in paragraph 1, the consumer shall return the product, or hand it over to (an authorized representative of) the entrepreneur. This does not have to be done if the entrepreneur has offered to collect the product himself. The consumer has in any case observed the return period if he returns the product before the cooling-off period has expired.

3. The consumer returns the product with all delivered accessories, if reasonably possible in original condition and packaging, and in accordance with the reasonable and clear instructions provided by the entrepreneur.

4. The risk and burden of proof for the correct and timely exercise of the right of withdrawal lies with the consumer.

5. The consumer shall bear the direct costs of returning the product. If the entrepreneur has not reported that the consumer has to bear these costs or if the entrepreneur indicates to bear the costs himself, the consumer does not have to bear the costs of returning the product.

6. If the consumer withdraws after having first expressly requested that the provision of the service or the supply of gas, water or electricity not made ready for sale in a limited volume or set quantity commences during the cooling-off period, the consumer owes the proprietor an amount that is proportional to that part of the commitment that the proprietor has fulfilled at the time of withdrawal, compared to the full fulfilment of the commitment.

7. The consumer shall not bear any costs for the performance of services or the supply of water, gas or electricity, which are not put up for sale in a limited volume or quantity, or for the supply of district heating, if:

a. the trader has not provided the consumer with the legally required information concerning the right of withdrawal, the reimbursement of costs in the event of withdrawal or the model withdrawal form, or;

b. the consumer has not expressly requested the start of the performance of the service or the supply of gas, water, electricity or district heating during the cooling-off period.

8. The consumer shall not bear any costs for the full or partial supply of digital content not supplied on a tangible medium, if:

a. he has not expressly agreed to the commencement of the performance of the contract before the end of the cooling-off period prior to its delivery;

b. he has not acknowledged losing his right of withdrawal when giving his consent; or

c. the entrepreneur has failed to confirm this statement from the consumer.

9. If the consumer makes use of his right of withdrawal, all additional agreements will be dissolved by operation of law.

 

 

Article 8 - Obligations of the trader in the event of withdrawal

1. If the Entrepreneur makes the notification of withdrawal by the Consumer possible electronically, he shall send a confirmation of receipt without delay after receipt of this notification.

2. The Entrepreneur shall reimburse all payments made by the Consumer, including any delivery costs charged by the Entrepreneur for the returned product, without delay but within 14 days following the day on which the Consumer notifies him of the withdrawal. If the consumer has opted for a more expensive shipping method than the cheapest standard shipping method, the entrepreneur does not have to refund the additional costs for the more expensive shipping method in case the consumer withdraws. Unless the trader offers to collect the product himself, he may wait until he has received the product or until the consumer can prove that he has returned the product, whichever time is earlier. 

3. The trader shall use the same means of payment that the consumer has used for the refund, unless the consumer agrees to another method. The refund shall be free of charge for the consumer.

 


Article 9 - Exclusion of right of withdrawal

The Entrepreneur can exclude the following products and services from the right of withdrawal, but only if the Entrepreneur has clearly stated this in the offer, at least in good time before concluding the contract:

1. Products or services whose price is subject to fluctuations in the financial market over which the Entrepreneur has no influence and which may occur within the withdrawal period.

2. Contracts concluded during a public auction. A public auction is understood to mean a sales method in which products, digital content and/or services are offered by the entrepreneur to the consumer who attends or is given the opportunity to attend the auction in person, under the supervision of an auctioneer, and in which the successful bidder is obliged to purchase the products, digital content and/or services;

3. Service agreements, after full execution of the service, but only if:

a. the execution has started with the explicit prior consent of the consumer; and

b. the consumer has declared that he loses his right of withdrawal as soon as the entrepreneur has fully performed the contract;

4. Service contracts for the provision of accommodation, if the contract provides for a specific date or period of performance and other than for residential purposes, carriage of goods, car rental services and catering;

5. Leisure contracts where the contract provides for a specific date or period of performance of the contract;

6. Products made to the consumer's specifications, which are not prefabricated and which are made on the basis of an individual choice or decision made by the consumer, or which are clearly intended for a particular person;

7. Products which are liable to deteriorate rapidly or have a limited shelf life;

8. Sealed products which are not suitable for return for reasons of health protection or hygiene and whose seal has been broken after delivery;

9. Products which, by their nature, have been irrevocably mixed with other products after delivery;

10. 10. Alcoholic beverages of which the price was agreed upon when the contract was concluded, but of which the delivery can only take place after 30 days, and of which the actual value depends on fluctuations in the market over which the entrepreneur has no influence;

11. Sealed audio, video recordings and computer software, of which the seal has been broken after delivery;

12. Newspapers, magazines or periodicals, with the exception of subscriptions to these;

13. The supply of digital content other than on a tangible medium, but only if:

a. the execution has started with the explicit prior consent of the consumer; and

b. the consumer has declared that he thereby loses his right of withdrawal.

You can also notify us of the withdrawal by sending this form completed by email to [email protected].

 

Article 10 - The price

1. During the validity period stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes due to changes in VAT rates.

2. Contrary to the previous paragraph, the trader may offer products or services whose prices are subject to fluctuations in the financial market and on which the trader has no influence, with variable prices. This obligation to fluctuate and the fact that any prices quoted are target prices will be stated in the offer.

3. Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of statutory regulations or provisions.

4. Price increases from 3 months after the conclusion of the contract are only permitted if the entrepreneur has stipulated this and:

a. they are the result of statutory regulations or provisions; or

b. the consumer has the right to terminate the contract as of the day on which the price increase takes effect.

5. The prices mentioned in the offer of products or services are inclusive of VAT.

 


Article 11 - Warranty

Without prejudice to the legal warranty of two years, every customer benefits from a product warranty that applies for 3 years or 36 months on new items. This warranty covers manufacturing and technical defects that were already present when the goods were delivered.


If the defect of the good is established more than six months after delivery, the customer must demonstrate and prove that the product was already non-conforming at the time of delivery.

a) This guarantee only covers a lack of conformity that already exists at the time of delivery of the goods. The following cases are therefore excluded from this product warranty:


Any direct or indirect damage caused to the appliance after delivery of the good (for example by oxidation, shock, falls, human damage, ...).

All damage resulting from unprofessional use and human damage when assembling or installing loose parts.

Products that have already been disassembled or repaired by the customer himself.

Defects due to fire, water damage, lightning, accidents, natural disasters.
Defects caused by intent, negligence or improper handling, poor maintenance or abnormal use or use of the device contrary to the manufacturer's instructions.
Damage as a result of special use * of a product. Special use *: Use of a product in a way for which it is not intended and / or suitable.
Damage / loss as a result of theft.
A warranty period of only 12 months applies to second-hand items.

b) The defect of the purchased object must be reported to Stuff Enough within 2 months after discovery. These conditions and restrictions do not affect the relevant legal provisions. After this period has expired, the customer will no longer be able to invoke his warranty right.

c) If observations show that the customer complies with the right to warranty, the faulty / defective product can be returned free of charge * and Stuff Enough will send a compliant replacement to the customer as soon as possible upon receipt of the product.

Conditions that the return shipment must meet:

- The product should preferably be returned by registered mail or with track & trace code. Stuff Enough is not liable for lost returns without proof of delivery.
- The return shipment must be provided with the appropriate packaging so that the product is recovered by Stuff Enough in an undamaged condition as far as possible. Stuff Enough is not liable for damaged returns due to substandard packaging.

Return address:

Stuff Enough VOF
Hoornzeelstraat 55/1
3080 Tervuren
Belgium

PLEASE NOTE: NO VISITING ADDRESS!

*The customer must always prove the incurred shipping costs by means of a proof of payment obtained from the carrier with which the faulty / defective product was returned. Stuff Enough will, after having received and tested the returned product, be able to reimburse the customer maximum for his actual costs if the product was actually found to be faulty/faulty. The costs reimbursed by Stuff Enough may also not exceed the most economical method of returning the product.

 

 

Article 12 - Fulfilment of agreement and additional guarantee

1. The entrepreneur guarantees that the products and / or services meet the agreement, the specifications stated in the offer, the reasonable requirements of reliability and / or usability and the date of the conclusion of the agreement existing legal provisions and / or government regulations. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use.

2. An extra guarantee provided by the entrepreneur, his supplier, manufacturer or importer never restricts the legal rights and claims that the consumer can assert against the entrepreneur on the basis of the contract if the entrepreneur has failed to fulfil his part of the contract.

3. Extra guarantee is understood to mean any undertaking by the proprietor, his supplier, importer or producer in which he grants the consumer certain rights or claims that go beyond what the consumer is legally obliged to if he has failed to fulfil his part of the contract.


Article 13 - Delivery and execution

1. The entrepreneur will take the greatest possible care when receiving and implementing orders for products and when assessing applications for the provision of services.

2. The place of delivery is the address that the consumer makes known to the entrepreneur.

3. With due observance of what is stated in article 4 of these general terms and conditions, the entrepreneur will execute accepted orders with due speed, but no later than within 120 days. If the delivery cannot be carried out within 120 days, or if an order cannot or only partially be executed, the consumer will be notified of this no later than 14 days after placing the order. In that case, the consumer has the right to terminate the agreement without costs.

4. After dissolution in accordance with the previous paragraph, the entrepreneur will immediately repay the amount that the consumer has paid.

5. The risk of damage and / or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a pre-designated and the entrepreneur announced representative, unless expressly agreed otherwise.

6. The risk of a wrongly specified delivery address always rests with the customer. The entrepreneur can charge extra costs for resending an order that could not be delivered due to an incorrectly specified delivery address by the customer.

7. For orders with a longer delivery time of 1-2 weeks, there is always the possibility that the ordered product still has to be imported into the country of destination. The customer is always personally responsible for the import of delivered goods and liable for any costs of import duties, import costs and VAT when buying products from Stuff Enough that are indicated with a higher delivery time of 1-2 weeks on the product page.

8. Delivery may be delayed on public holidays, strikes or other unforeseeable circumstances, which may disrupt the specified delivery period.

 


Article 14 - Duration transactions: duration, cancellation and extension

Resignation:

1. The consumer may contract for an indefinite period of time and that extends to the regular delivery of products (including electricity) or services, terminate at any time subject to agreed termination rules and a notice of up to one month.

2. The consumer may contract for an indefinite period and that extends to the regular delivery of products (including electricity) or services, at any time at the end of the indefinite period, subject to the agreed termination rules and a notice of up to one month.

3. The consumer may terminate the agreements referred to in the previous paragraphs:

- terminate at any time and not be limited to termination at a specific time or in a specific period;

- at least terminate them in the same way as they were entered into by the consumer;

- always terminate with the same notice as the trader has stipulated for himself.

Extension:

4. A contract that is entered into for a definite period and that extends to the regular delivery of products (including electricity) or services, may not be tacitly extended or renewed for a definite period.

5. Contrary to the previous paragraph, a fixed-term contract that has been concluded for the regular supply of daily news and weekly newspapers and magazines may be tacitly renewed for a fixed period of up to three months, if the consumer at the end of the prolongation extended contract may terminate with a notice of up to one month.

6. A fixed-term contract that has been concluded for the regular delivery of products or services may only be tacitly extended for an indefinite period if the consumer may at any time terminate with a notice not exceeding one month. The notice period shall not exceed three months if the agreement provides for the regular, but less than once a month, delivery of daily, news and weekly newspapers and magazines.

7. A contract with a limited duration for the regular supply of daily newspapers, news and weekly newspapers and magazines (trial or introductory subscription) shall not be tacitly continued and shall end automatically at the end of the trial or introductory period.

Duration:

8. If an agreement has a duration of more than one year, after one year the consumer may terminate the agreement at any time with a notice of up to one month, unless the reasonableness and fairness opposes termination before the end of the agreed term.


Article 15 - Payment

1. Unless otherwise stipulated in the agreement or additional conditions, the amounts owed by the consumer must be paid within 14 days after the start of the cooling-off period, or in the absence of a cooling-off period within 14 days after the conclusion of the agreement. In the case of an agreement for the provision of a service, this period commences on the day after the consumer has received confirmation of the agreement.

2. When selling products to consumers, the consumer may never be obliged to pay more than 50% in advance in general terms and conditions. If an advance payment has been stipulated, the consumer may not assert any rights regarding the execution of the order or service(s) in question before the stipulated advance payment has been made.

3. The consumer has the duty to report any inaccuracies in the payment details provided or stated to the entrepreneur without delay.

4. If the consumer does not meet his payment obligation(s) on time, he will owe the statutory interest on the amount still owed, after he has been notified of the late payment by the proprietor and the proprietor has granted the consumer a period of 14 days to still meet his payment obligations, after payment has not been made within this 14-day period, and the proprietor is entitled to charge any extrajudicial collection costs he has incurred. These collection costs amount to a maximum of: 15% on outstanding amounts up to € 2,500; 10% on the next € 2,500 and 5% on the next € 5,000 with a minimum of € 40. The entrepreneur can deviate from the amounts and percentages mentioned for the benefit of the consumer.

 

Article 16 - Complaints, disputes and product liability

1. The entrepreneur has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaints procedure.

2. Complaints about the implementation of the agreement must be submitted to the entrepreneur within a reasonable time after the consumer has discovered the defects, complete and clearly described.

3. Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the trader will respond within the period of 14 days with a notice of receipt and an indication when the consumer can expect a more detailed answer.

4. Agreements between the entrepreneur and the consumer to which these general terms and conditions apply, are exclusively governed by Belgian law.

5. Product liability always lies with the manufacturer, Stuff Enough as retailer cannot be held liable for any material or immaterial damage caused by a faulty/faulty product. Stuff Enough will always provide the details of the manufacturer in question if this is enforced.

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